1. Eligibility and Age Requirements

You must be at least 13 years old to use the Service.

The Service is not intended for children under 13. Whisprice does not currently require users to provide their date of birth when registering and does not represent that it independently verifies every user’s age.

If you are under the age at which you can enter into these Terms independently under the laws applicable to you, you may use the Service only with the involvement or permission of a parent or legal guardian where required by applicable law.

If we reasonably determine that an account is being used by a person who is not eligible to use the Service, we may restrict or close that account and take other appropriate action.

2. Your Whisprice Account

You must create an account to access the main features of Whisprice.

Whisprice currently supports account creation and authentication through supported third-party identity providers, such as Apple and Google. Your use of those services may also be subject to their respective terms and privacy policies.

You agree to provide accurate information where requested and to keep access to your account secure.

You are responsible for activity occurring through your account to the extent reasonably within your control.

You must not sell, transfer or make your account available to another person in a manner that circumvents these Terms or the limits of your plan.

If you believe your account has been accessed without authorization, please contact us promptly at support@whisprice.com.

3. Licence to Use Whisprice

Subject to these Terms, Whisprice grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable right to access and use the consumer Service for your personal, non-commercial use.

This licence does not transfer ownership of any part of Whisprice or its technology, software, databases, design, content or intellectual property to you.

Any commercial, professional, analytical, data-mining or business use requires our prior written permission or must be covered by separate terms agreed with Whisprice.

4. What Whisprice Does

Whisprice is a personalized product and price-tracking service.

Depending on the features available to you and your plan, Whisprice may allow you to:

• submit individual product-page URLs for tracking;

• monitor detected prices for products;

• receive notifications about detected price changes;

• view historical price information;

• save products to a wishlist;

• organise products into collections;

• add private notes or ratings;

• receive product or seller recommendations; and

• use other product-management or price-related features that we may introduce.

Whisprice is not a retailer, seller, reseller, marketplace, payment intermediary, purchasing agent or representative of the retailers whose products appear through the Service.

Unless expressly stated otherwise, Whisprice is independent from those retailers.

Any purchase you make is a transaction between you and the relevant retailer and is governed by that retailer’s prices, terms, policies and checkout conditions.

5. Product Tracking

5.1 Valid Product Pages

Whisprice is designed primarily to track individual product pages.

When you submit a URL, we may automatically determine whether it appears to be a valid and trackable product page.

We may reject or decline to track URLs that point to listing pages, category pages, search results, unsupported content, invalid pages or other pages that our systems cannot reasonably identify or process as an individual product.

Acceptance of a URL does not guarantee that Whisprice will be able to track that page continuously or successfully.

5.2 How Tracking Works

Whisprice periodically attempts to obtain product and pricing information from third-party websites.

The frequency of these checks may depend on your plan, account status, product status, technical conditions, retailer accessibility and other operational factors.

A product being marked as “tracked” does not mean its price is being checked continuously or in real time.

5.3 Tracking Failures and Unreachable Products

Third-party retailers control their own websites and systems.

Tracking may fail, become delayed or temporarily become unavailable for reasons including:

• changes to a retailer’s website or page structure;

• removal or relocation of a product;

• access restrictions;

• authentication or login requirements;

• CAPTCHAs or similar technical protections;

• rate limits;

• retailer security measures;

• network or hosting problems;

• geographic restrictions;

• changes in product identifiers or variants;

• technical incompatibilities; or

• other circumstances outside Whisprice’s reasonable control.

Whisprice may mark a product or retailer as unreachable, unavailable, temporarily unsupported or otherwise unable to be updated when our systems cannot reliably obtain the relevant information.

We may continue attempting to restore tracking, but we do not guarantee that tracking will become available again within any particular period.

5.4 Products No Longer Actively Tracked

If no Whisprice user is actively tracking a particular product, Whisprice may stop actively checking that product.

Historical product and price information already collected may remain part of Whisprice’s product and price-history database in accordance with our Privacy Policy and applicable law.

If a product is subsequently tracked again, active checking may resume.

6. Price Information and Accuracy

Whisprice attempts to identify the price presented on the relevant retailer’s product page.

The price detected by Whisprice may or may not include taxes, VAT, sales tax, shipping, delivery fees, duties, service charges or other additional costs depending on how the retailer presents its pricing.

Whisprice may not detect or incorporate:

• membership or loyalty prices;

• account-specific prices;

• personalized discounts;

• coupons or promotional codes;

• basket or checkout discounts;

• location-specific charges;

• shipping costs;

• import duties;

• taxes not displayed on the product page;

• prices visible only after login;

• prices dependent on payment method;

• selected product variants; or

• other conditional pricing.

Retailers may also change prices between Whisprice’s checks.

Accordingly, the price and conditions shown by the retailer at the time of purchase or checkout prevail over information displayed by Whisprice.

Before making a purchase, you should verify the current price, product, variant, availability, delivery charges, taxes and other applicable conditions directly with the retailer.

Whisprice does not guarantee that price information is accurate, complete, current or available at all times.

7. Price History

Price history begins accumulating when Whisprice begins tracking the relevant product.

The history visible to you may depend on your plan and on data available in Whisprice’s product database.

Whisprice may maintain historical product and pricing information independently of an individual user’s account.

Deleting a product or deleting your account removes or disassociates your personal relationship with that product as described in our Privacy Policy, but does not necessarily require Whisprice to delete non-personal, aggregated or otherwise lawfully retained product and price-history information from its product database.

Historical prices are provided for informational purposes only.

Past pricing does not guarantee that a product will return to a previous price or reach any particular price in the future.

8. Notifications

Whisprice may provide push, web, in-app or other supported notifications concerning products you track.

Notifications are provided for convenience and informational purposes.

To receive certain notifications, you must allow the relevant notification permissions on your device, browser or operating system. If you disable or do not grant those permissions, you may not receive those notifications.

Whisprice does not guarantee that a notification will:

• be sent for every price change;

• be delivered immediately;

• arrive before a price changes again;

• arrive while a product remains available;

• be successfully delivered by your device, browser, operating system or notification provider; or

• accurately reflect the final price available at checkout.

You should not rely on a Whisprice notification as a guarantee that a particular price or product remains available.

9. Free and Paid Plans

Whisprice may provide both free and paid plans.

Features and limits may include:

• the number of actively tracked products;

• wishlist capacity;

• collection or organisational features;

• price-check frequency;

• price-history access;

• notification functionality; and

• other features displayed in the Service.

The features, limits and price applicable to a paid plan are displayed before purchase.

Whisprice currently offers paid Spotter plans, including different tracking-capacity tiers. We may rename, add or discontinue plans over time.

9.1 Changes to Free Plans

We may change the features or limits of a free plan from time to time, including to maintain service quality, manage capacity, prevent abuse, test features or develop the Service.

9.2 Changes to Paid Plans

We may change paid-plan features or limits.

Where a change materially reduces the core features or limits of a paid plan, we will normally apply that change from a subsequent renewal period rather than materially reducing the plan during a period for which you have already paid, unless:

• the change is required by law;

• the change is necessary for security or to prevent abuse;

• continued provision has become technically or legally impracticable;

• a third-party dependency required for the feature becomes unavailable; or

• another exceptional circumstance reasonably requires earlier action.

Where appropriate, we will provide reasonable notice of a material change.

Your mandatory rights under applicable consumer law remain unaffected.

10. Early Bird Plan

The Early Bird plan is a legacy plan and is not available to new subscribers.

Existing Early Bird subscribers may continue to receive the applicable Early Bird benefits while their subscription remains active and uninterrupted, subject to these Terms.

If an Early Bird subscription is cancelled, expires or otherwise lapses, Early Bird status may be lost and may not be reinstated.

Whisprice may need to change Early Bird pricing, limits, features or other conditions in the future as the Service evolves.

Where practicable, we will communicate material changes to affected Early Bird subscribers in advance.

We will not make material changes arbitrarily, and any changes remain subject to applicable consumer law and any rights provided through the relevant app store.

11. Subscriptions and Payments

11.1 Subscription Periods

Paid subscriptions may be offered for different billing periods, including monthly and six-month periods.

Available plans, billing periods and prices are shown before you purchase.

11.2 App Store Purchases

Paid consumer subscriptions are currently purchased through the Apple App Store or Google Play.

Payments are processed by the relevant app store.

Whisprice does not directly receive or store your full payment-card information.

Your purchase may also be subject to the relevant app store’s terms, billing rules and policies.

11.3 Automatic Renewal

Unless otherwise stated when you purchase, paid subscriptions automatically renew for another subscription period unless cancelled in accordance with the rules and deadlines shown by the relevant app store.

A monthly subscription therefore normally renews monthly, and a six-month subscription normally renews for another six-month period.

The applicable renewal price and any required renewal notices or consent mechanisms are governed by the information presented to you, applicable law and the relevant app-store procedures.

11.4 Cancellation

You may manage or cancel your subscription through the app store account through which you purchased it.

Cancellation generally prevents the next renewal. Unless applicable law or the relevant app store provides otherwise, you will normally retain access to your paid-plan benefits until the end of your current paid subscription period.

Deleting your Whisprice account does not necessarily cancel an app-store subscription. If you have an active subscription, you should separately cancel it through the relevant app store.

11.5 Refunds

Because purchases are processed through Apple or Google, refund requests generally need to be submitted through the relevant app store and are subject to its procedures and applicable law.

Nothing in these Terms limits any refund, cancellation or other consumer right that you are entitled to under applicable law.

11.6 Subscription Price Changes

Subscription prices may vary by country, currency and app-store pricing structure.

Whisprice may change subscription prices from time to time.

Price changes will apply in accordance with applicable law and the relevant app store’s notice, consent and renewal procedures.

A price change does not by itself change the price of a subscription period that has already been paid for.

12. Downgrades and Payment Failures

When a paid subscription expires or is cancelled, your account may revert to the Free Plan.

Where your number of tracked products exceeds your new plan limit, Whisprice may deactivate tracking for products exceeding that limit rather than immediately deleting them.

Unless the Service indicates otherwise, your most recently added products will generally remain actively tracked up to the applicable Free Plan limit.

You may subsequently reactivate eligible products subject to the limits of your current plan.

Similar measures may apply following a payment failure.

This ordinary downgrade process is separate from enforcement action taken under Section 17.

13. Inactive Accounts

If an account has not been actively used for an extended period, Whisprice may reduce the frequency of price checks or temporarily suspend active tracking.

For example, Whisprice may suspend active tracking after approximately 30 consecutive days without login activity.

Thresholds and reduced checking frequencies may vary over time, particularly for free accounts.

Where supported, normal tracking may resume after you return to the Service, subject to your current plan and applicable limits.

Your products and price history are not necessarily deleted merely because active tracking is suspended for inactivity.

14. Affiliate Links and Product Recommendations

14.1 Affiliate Links

Whisprice may participate in affiliate programmes.

A product URL submitted to Whisprice may be converted or redirected into an affiliate-enabled link containing identifiers associated with Whisprice as the publisher.

If you follow such a link and make a qualifying purchase or take another qualifying action, Whisprice may receive a commission or other compensation.

Affiliate conversion does not normally change the price you pay to the retailer.

Whisprice does not intentionally include your Whisprice account identity, profile name or other Whisprice profile information in the affiliate link.

However, when you follow an affiliate or retailer link, the retailer, affiliate network or another third party may use cookies, identifiers or similar technologies and process information in accordance with its own privacy policy and applicable law.

14.2 Recommendations

Whisprice may display recommendations such as:

• alternative sellers for a product;

• related products;

• products from the same retailer; or

• other product-related suggestions.

Recommendations may be generated using product information, automated systems and information supplied by third-party partners.

Current recommendations may include affiliate-enabled products. Whisprice may also introduce non-affiliate recommendations.

Unless expressly stated otherwise, recommendations are based on product-related context rather than being an editorial endorsement by Whisprice.

A recommendation does not guarantee that the product is the cheapest, best or most suitable option.

Prices shown for recommended products may be indicative and may not be actively tracked unless you add the product to your tracking list.

15. User Content

Whisprice may allow you to provide limited content associated with your account, such as:

• a profile name;

• a profile picture;

• private product notes;

• product ratings; and

• custom collection names.

These features are currently intended for your private account use and are not intentionally displayed to other Whisprice users.

If Whisprice introduces social, public or sharing functionality in the future, we will provide appropriate information and, where required, controls or consent before information intended to remain private is made shareable.

You retain ownership of intellectual property rights you have in content you provide.

You grant Whisprice a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, resize, transmit and otherwise use that content only as reasonably necessary to operate, secure, maintain and improve the Service and provide the features you request.

You must have the necessary rights to content you upload or provide.

You must not use Whisprice to submit product URLs or other content that is unlawful, malicious, infringing or that you do not have a lawful right to access or submit.

16. Acceptable Use

You must not misuse the Service.

In particular, unless Whisprice gives you prior written permission, you must not:

• use Whisprice for commercial analytics, business intelligence, resale or commercial price monitoring;

• scrape, crawl, harvest, systematically download or extract Whisprice data;

• use bots, scripts or automated systems to interact with Whisprice in a manner not expressly provided by the Service;

• copy or create a substitute for Whisprice’s product catalogue, price-history database or other datasets;

• use Whisprice or information obtained from it to benchmark a competing service;

• use the Service for competitive analysis intended to reproduce or develop competing functionality;

• reverse engineer, decompile or attempt to discover non-public aspects of Whisprice’s software, systems, algorithms, tracking methodology or infrastructure, except to the extent such restriction is prohibited by applicable law;

• use Whisprice data to train, fine-tune, evaluate or build artificial-intelligence or machine-learning models or datasets without our prior written permission;

• circumvent or attempt to circumvent plan limits, technical restrictions, access controls or enforcement measures;

• create or use additional accounts to evade a restriction applied to another account;

• interfere with, overload, disrupt or impair the Service or its infrastructure;

• probe or test vulnerabilities without authorization;

• introduce malware or harmful code;

• use the Service for unlawful, fraudulent or abusive purposes;

• submit URLs pointing to illegal or harmful content or content that Whisprice is not willing or legally able to process; or

• assist another person in doing any of the above.

Nothing in this section restricts rights that applicable law expressly gives you and that cannot lawfully be waived.

17. Enforcement and Account Restrictions

If we reasonably believe that you have violated these Terms, abused the Service, attempted to circumvent restrictions, created a security risk, engaged in fraud or unlawful activity, or exposed Whisprice or another person to material risk, we may take proportionate action.

Depending on the circumstances, this may include:

• rejecting or removing submitted URLs;

• disabling particular functionality;

• reducing your permitted tracking limit;

• setting your active product-tracking limit to zero;

• stopping tracking of your products;

• removing tracked products in connection with an enforcement restriction; or

• permanently restricting your account from active tracking.

Where an enforcement restriction is applied, you may still be permitted to access account-management functionality, including deleting your account, where reasonably practicable and legally permitted.

We may act immediately where reasonably necessary for security, fraud prevention, legal compliance or protection of the Service or third parties.

Nothing in this section affects rights you may have under applicable consumer law in relation to a paid subscription.

18. Whisprice Intellectual Property and Data

Whisprice and its licensors own or control the intellectual property rights in the Service, including, as applicable:

• software and source code;

• user interface and design;

• branding and logos;

• product-processing systems;

• tracking technology;

• database structure;

• compiled product information;

• price-history datasets;

• product matching and categorisation;

• analytics and derived information; and

• other content or technology created or compiled by Whisprice.

Product names, retailer names, trademarks, images and other third-party material remain the property of their respective owners.

Your use of Whisprice does not grant you ownership of Whisprice’s databases or historical price information merely because a product was originally submitted or tracked through your account.

Nothing in these Terms transfers ownership of your personal data to Whisprice. Personal data is handled as described in our Privacy Policy and applicable law.

19. Automated and AI-Assisted Processing

Whisprice may use automated systems, machine learning, artificial intelligence or similar technologies to support features such as product-information extraction, product matching, categorisation, data structuring, quality checks, recommendations and other product-related functionality.

Outputs from automated systems may contain errors and are subject to the same accuracy and third-party-data limitations described in these Terms.

Use of personal data in connection with such systems is subject to our Privacy Policy and applicable data-protection law.

Nothing in these Terms gives users or third parties permission to use Whisprice data for AI or machine-learning training except where Whisprice has expressly agreed otherwise in writing.

20. Third-Party Services and Websites

The Service depends in part on third-party services and may contain links to websites operated by others.

Whisprice does not control third-party retailers, identity providers, app stores, browsers, operating systems, hosting providers, notification providers or other independent third parties.

Their services may change, become unavailable or impose restrictions affecting Whisprice.

Whisprice is not responsible for the independent acts, content, products, availability, pricing, security or privacy practices of third parties.

Your dealings with a retailer or other third party are between you and that third party.

21. Service Availability, Maintenance and Changes

We aim to provide a reliable Service, but Whisprice is not guaranteed to operate without interruption.

The Service may occasionally be unavailable, delayed, degraded or limited because of:

• maintenance;

• software updates;

• infrastructure problems;

• third-party failures;

• retailer changes;

• security incidents;

• unusually high demand;

• network failures;

• legal or regulatory requirements; or

• circumstances outside our reasonable control.

We may add, remove, redesign or change features as Whisprice develops.

Where a change materially affects an already-paid consumer service, we will take applicable consumer rights into account and provide notice where required or reasonably appropriate.

22. Discontinuing Whisprice

We may discontinue all or part of the Service.

If we decide to discontinue the consumer Service entirely, we will aim to provide reasonable advance notice where practicable.

We do not guarantee that every feature can continue operating until the end of every subscription period where continued operation becomes technically, commercially, legally or operationally impracticable.

Any refund, credit, cancellation or other remedy relating to an app-store subscription will be handled in accordance with applicable law, the relevant app-store procedures and any mandatory consumer rights.

23. Consumer Rights

You may have statutory rights concerning digital services, subscriptions, refunds, cancellation, conformity, reasonable care and skill or other matters depending on where you live.

Those rights may apply in addition to these Terms.

Nothing in these Terms excludes, restricts or modifies any consumer right or remedy that cannot lawfully be excluded, restricted or modified.

If a provision of these Terms conflicts with a mandatory consumer protection applicable to you, the mandatory protection will apply to the extent of that conflict.

24. Disclaimer of Warranties

Whisprice will provide the Service with the level of care and skill required by applicable law.

Subject to that requirement and to rights that cannot lawfully be excluded, the Service is provided on an “as available” basis.

Whisprice does not promise that:

• every retailer or product can be tracked;

• every price change will be detected;

• tracking will occur continuously or in real time;

• every detected price will be accurate;

• notifications will always be delivered;

• a retailer will honour a price detected by Whisprice;

• products will remain available;

• recommendations will represent the lowest price or best option;

• historical price data will always remain available; or

• the Service will be uninterrupted or error-free.

These limitations reflect the fact that Whisprice relies on changing information and systems controlled by third parties.

25. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or statutory consumer right that cannot lawfully be excluded or limited.

Subject to those protections, Whisprice is not responsible for losses caused solely by circumstances outside our reasonable control or by the independent acts or omissions of retailers or other third parties.

To the fullest extent permitted by applicable law, Whisprice will not be responsible for losses that were not reasonably foreseeable when you agreed to these Terms or for business or commercial losses arising from your use of a consumer Service.

Whisprice is intended for personal consumer use. If you use the consumer Service for business or commercial purposes contrary to these Terms, Whisprice is not responsible for loss of profit, revenue, business, opportunity, goodwill or business data to the fullest extent permitted by law.

To the fullest extent permitted by applicable consumer law, Whisprice is not responsible merely because you:

• missed a discount or purchasing opportunity;

• purchased before or after a price change;

• relied on an outdated or incorrectly detected third-party price;

• did not receive a notification;

• encountered a product that was unavailable at the detected price; or

• incurred additional retailer charges not displayed or detected by Whisprice,

except to the extent the loss results from a failure by Whisprice for which liability cannot lawfully be excluded or limited.

Where applicable law permits a monetary limitation on Whisprice’s liability to a consumer, any such limitation will apply only to the extent that it is lawful, fair and enforceable in the circumstances.

Nothing in this section is intended to deprive you of a remedy that applicable consumer law requires Whisprice to provide.

26. Privacy

Our Privacy Policy explains how Whisprice collects, uses, stores and otherwise processes personal data.

The Privacy Policy forms an important part of the information provided to you when you use Whisprice, but nothing in these Terms transfers ownership of your personal data to Whisprice.

27. Account Deletion

You may request or initiate deletion of your Whisprice account through the functionality made available by the Service.

Deleting your Whisprice account does not necessarily cancel an active Apple App Store or Google Play subscription. You should separately cancel an active subscription through the relevant app store if you do not want it to renew.

When your account is deleted, Whisprice will remove or disassociate personal account information and your personal relationships with tracked products in accordance with our Privacy Policy and applicable law.

Account deletion does not necessarily delete non-personal product catalogue information or historical price observations that form part of Whisprice’s broader product database.

28. Changes to These Terms

We may update these Terms from time to time to reflect:

• changes to Whisprice;

• new features;

• changes in law or regulation;

• security requirements;

• changes to third-party services;

• improvements to clarity; or

• other legitimate operational needs.

If we make a material change, we will provide notice through the Service, our website or another appropriate method where required or reasonably appropriate.

Changes will normally apply from the effective date stated in the updated Terms.

Where a change materially affects an already-paid subscription, we will respect applicable consumer rights and, where appropriate, apply the change from a subsequent renewal period.

We will not rely solely on continued use to impose a change where applicable law requires additional notice, consent or another procedure.

29. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, subject to any mandatory protections provided by the law of the country where you live.

The courts of England and Wales will have jurisdiction over disputes relating to these Terms, except where applicable law gives you the right to bring proceedings in another court, including the courts of the country in which you live.

Nothing in this section limits mandatory consumer rights concerning governing law, jurisdiction or dispute resolution.

Before starting formal proceedings, we encourage you to contact us at support@whisprice.com so that we can try to resolve the issue.

30. General Terms

30.1 Entire Agreement

These Terms, together with any additional terms expressly applicable to a particular feature or purchase, constitute the agreement between you and Whisprice concerning your use of the consumer Service.

Nothing in this provision excludes liability for fraud or prevents you from relying on rights that cannot lawfully be excluded.

30.2 Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30.3 No Waiver

If Whisprice does not immediately enforce a provision of these Terms, that does not mean we have waived our right to enforce it later.

30.4 Assignment

You may not transfer your rights or obligations under these Terms to another person without our consent.

Whisprice may transfer its rights or obligations in connection with a merger, acquisition, restructuring, sale of business or similar transaction, provided that doing so does not reduce mandatory consumer protections applicable to you.

30.5 Third-Party Rights

Except where these Terms expressly state otherwise, a person who is not a party to these Terms does not have a right to enforce them.

30.6 Events Outside Our Reasonable Control

Whisprice will not be responsible for delay or failure caused by events outside our reasonable control to the extent permitted by applicable law.

This may include major internet or infrastructure failures, natural disasters, war, civil disturbance, governmental action, widespread cyber incidents, labour disruption or failure of essential third-party infrastructure.

30.7 Language and Translations

These Terms may be made available in languages other than English for convenience and informational purposes. If there is any inconsistency, ambiguity or difference in interpretation between the English version and a translated version, the English version will prevail to the extent permitted by applicable law. Nothing in this provision limits any rights or protections that cannot lawfully be limited under applicable consumer or other mandatory law.

31. Contact and Complaints

Whisprice is operated by:

Whisprice LTD
Company number: 17163470
Registered office:
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom

Email: support@whisprice.com

If you have a complaint about the Service, please contact us using the email address above and provide enough information for us to investigate.

We will aim to respond within a reasonable period.

Where applicable law requires access to a particular consumer dispute-resolution procedure or requires us to provide additional dispute-resolution information, the relevant mandatory requirements will apply.